Enterprise Liaison Supervisor
POSITION PROFILEThe Enterprise Services Liaison position is assigned to key client sites to execute critical reporting and support operational excellence.
In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and to foster a professional relationship with the client in order to grow the account.
May have on-site/off-site or third-party job coordination and/or job consulting responsibility.
Will maintain a high level of client interaction with a focus on executing client required billing and reporting as well as ensuring each assigned site meets contracted staffing requirements.
This is an exempt position that requires specific customer knowledge.
The focus should be on Site Certification execution and adherence as well as ensuring all client reporting requirements are achieved.
JOB DUTIES AND RESPONSIBILITIES Collaborate with the Program Manager to identify, implement and monitor opportunities for developmentMaintaining tools and resources used to track and provide metric reporting to the operations teamResponsible for comprehending the internal onboarding process for net new accounts and ensuring accurate internal execution of billing and reporting requirementsIdentify gaps in billing or reporting and adjust process documentation to work within the client or Ricoh frameworkInitiate measures to research and resolve client issues.
Able to make recommendations of enhanced processes for potential implementationMaintain applicable reporting packages based on customer requirementsResponsible for creating and conducting site level reporting, presentations and business reviews to ensure alignment with contractual requirements.
Responsible for accurate and timely billing submissionConduct and support site certifications to inspect service delivery standards, ensuring compliance and drive continuous improvementEnsure any site certification deficiencies are prioritized on a critical action document to drive improvementPerforms other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)Typically Required:
Requires 5
years' experience in operation and administrative field.
Customer Service experience is required.
Some management experience preferredRicoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
In addition to delivering certain contracted services, this position is responsible for interfacing with the client to determine the best way to meet current and future needs and to foster a professional relationship with the client in order to grow the account.
May have on-site/off-site or third-party job coordination and/or job consulting responsibility.
Will maintain a high level of client interaction with a focus on executing client required billing and reporting as well as ensuring each assigned site meets contracted staffing requirements.
This is an exempt position that requires specific customer knowledge.
The focus should be on Site Certification execution and adherence as well as ensuring all client reporting requirements are achieved.
JOB DUTIES AND RESPONSIBILITIES Collaborate with the Program Manager to identify, implement and monitor opportunities for developmentMaintaining tools and resources used to track and provide metric reporting to the operations teamResponsible for comprehending the internal onboarding process for net new accounts and ensuring accurate internal execution of billing and reporting requirementsIdentify gaps in billing or reporting and adjust process documentation to work within the client or Ricoh frameworkInitiate measures to research and resolve client issues.
Able to make recommendations of enhanced processes for potential implementationMaintain applicable reporting packages based on customer requirementsResponsible for creating and conducting site level reporting, presentations and business reviews to ensure alignment with contractual requirements.
Responsible for accurate and timely billing submissionConduct and support site certifications to inspect service delivery standards, ensuring compliance and drive continuous improvementEnsure any site certification deficiencies are prioritized on a critical action document to drive improvementPerforms other duties as assigned.
QUALIFICATIONS (Education, Experience, and Certifications)Typically Required:
Requires 5
years' experience in operation and administrative field.
Customer Service experience is required.
Some management experience preferredRicoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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