Operations Technician II - Norcross, GA
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn:
/lumentechnologies, Twitter:
@lumentechco, Facebook:
/lumentechnologies, Instagram:
@lumentechnologies and YouTube:
/lumentechnologies.
The Role
Strong technical skill level working on complex assignments within the network systems installation and/or maintenance activities.
The Main Responsibilities
- Troubleshoots, manages and corrects customer service issues on our DMS, IP and SONUS VoIP platform.
- Excellent Customer Service skills.
- Have an understanding of basic Voice troubleshooting or VoIP SIP Protocols.
- Monitors network and customer facing resources for impairment and out of service conditions.
- Provides accurate and consistent customer communication during established intervals using phone, email, and ticketing notes.
- Efficiently and accurately manages customer initiated trouble tickets to resolution.
What We Look For in a Candidate
- Associate degree or equivalent education and relevantexperience
- Minimum 5+ yrs related experience in specific area or equivalent
- May require technical certification.
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #:
249979
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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