Senior Operations Engineer-Norcross, GA
About Lumen
Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work. With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences. Learn more about Lumen s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn:
/lumentechnologies, Twitter:
@lumentechco, Facebook:
/lumentechnologies, Instagram:
@lumentechnologies and YouTube:
/lumentechnologies.
The Role
Senior Engineer position requires a high degree of technical and coding competencies while providing support to various Lumen organizations. This position assumes ownership and accountability in areas of recognized coding expertise and provides leadership, guidance, and assistance across different segments. Principle work includes identifying ways to improve Network Reliability and Customer Satisfaction with knowledge of Voice & Transport networks. This position will also mentor engineer peers.
The Main Responsibilities
- Provide data support for the Lumen Managed Services contracts. Includes data design, installation and maintenance for new and current installations.
- Provide primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
- Evaluate new technical requirements for compatibility with deployed system design as well as new products for compatibility and applicability to the Managed Services solutions
- Maintain current knowledge base regarding complex routing, switching
- Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services.
- Provide high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would affect performance management.
- Troubleshoot and resolve complex issues
- Provide high-level off-hours support on a rotating basis with other engineers
- Develop and oversee subordinate level technical methods, procedures, and assist with complex technical solution designs. Develop & document process flows.
- Identify capacity and performance issues for network traffic to ensure continued, uninterrupted operation of systems.
- Maintain network monitoring applications, equipment and utilities as needed.
- Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions.
- Create and maintain network documentation and reports as required
- Act as liaison between Managed Services, other Lumen departments and other vendors (e.g. Cisco) on high-level support issues.
What We Look For in a Candidate
Minimum
Qualifications:
- 4-year Technical degree and/or 3-5 years relevant work experience or equivalent documented work experience working with 911 solutions and equipment.
- Candidate must demonstrate strong Cisco Networking Knowledge or equivalent technical support experience.
- Perform as a Subject Matter Expert Level.
- Basic telephony knowledge.
- Knowledge of Advanced network solutions Next Generation 911, IP Based solutions.
- Working knowledge of VoIP protocols and technologies.
Preferred Experience/
Qualifications:
- Certifications Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- Microsoft Certified Systems Engineer (MCSE) preferred
- Call Handling Certification (Intrado/Motorola/MicroAutomation)
What to Expect Next
Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.Requisition #:
250218
EEO Statement
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses ). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
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