Active Trader Service Representative - Greater Atlanta Area, GA
Job Description:
As a member of Fidelity's Active Trader Services team, you will be an integral part of a fast-paced, team-oriented environment that is focused on enhancing relationships with Fidelity's most active and complex traders, and therefore have complex trading and service need.
In this role, you will support the trading and non-trading needs and inquiries by these clients including the areas of equity and option trading, margin, trading platform & tool navigation, and risk management.
You will help us to increase customer loyalty and drive business development opportunities.
We have a new and exciting opportunity for a Remote Active Trader Service Representative in the Greater Atlanta, GA area! The position is remote and requires that you reside in the Greater Atlanta, GA area.
We offer virtual interviewing and onboarding, as well as access to our virtual training and support.
Full access to work from home capabilities to support our clients remotely.
The TeamWhile every Fidelity location has distinctive regional characteristics, each one embodies the core values that have been instrumental in building our proud past.
Putting the customer first, respect, integrity, honesty, innovation and improvement as well as competitiveness are values shared across the organization.
These simple but powerful values set us apart from our competition.
The Expertise You HaveSeries 7 & 63 required; Series 4 preferred2-3 years of previous financial services experienceThe Skills You BringProven customer service, client support and problem resolution skillsExpertise in equity and option trading, and marginAbility to master the Fidelity trading tools and teach clients how to use themStrong verbal and written communication skillsAbility to effectively influence othersRobust time management and organizational skillsThe Value You DeliverEngage with customers, via inbound calls, responding to their inquires which may include providing product and service level guidance, processing transactions to include options, equities, mutual funds and fixed income trades and other specialized monetary requestsDeliver efficient and responsive resolution for various client situations.
Uncover opportunities and identify products and services that will enhance the client's financial success and partner with the Financial Consultant to further discuss with the clientCollaborate with internal business partners to research and resolve complex client requestsConduct pro-active outbound calls to communicate resolution to the client or secure additional information to close out the requestCertifications:
Series 07 - FINRAWe welcome those with experience in jobs such as Store Manager, Department Manager, and Online Merchant and others in the Retail to apply.
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Estimated Salary: $20 to $28 per hour based on qualifications.
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