Cisco Certidfied Network Administrator for NOC - 2&3 Shift
Large MSP in Norcross is seeking several Technical NOC Analysts with a Cisco Certified Network Administrator (CCNA) to support a new large Retailer client for a 6PM 3AM OR 10PM 7 AM shifts.
This is an initial project that will likely be extended and even possible perm for top contributors.
Career Path Technical Analyst Service Team Lead Service Manager Head of Service Center Technical Analyst Project Coordinator Project Manager Program Manager In this role you will provide critical support to Clients and our Business Partners, and it is expected heshe will have day-to-day telephone contact with Business Partners, Direct Technicians, and with various internal departments.
You will use your technical experience and skills with Core technology service business offerings (installation, service and support of cabling, security, Wi-Fi, IT, network, etc.
), excellent telephone and customer service skills, and proficiency in MS Windows, Microsoft Excel, and Microsoft Outlook.
Primary Duties Support Client and Business Partners needs via emails and phone calls and other approved support channels.
Support techs in the field related to security, burglar, and fire alarm services Help manage on-site labor, troubleshoot, and direct calls.
Maintain advanced user standards of proficiency levels within CRM/ERP and System Train techs and also supporting Help Desk teams (service, project coordinators) on scope awareness and knowledge related to services being administered.
Create assignments, groups, and manage all activities within System Perform triage to troubleshoot tickets prior to dispatch.
Establish, capture, report, and use KPI metrics and data within System Update customer on activities and grow account through excellent service and management of service cases, Move, Add, Change (MAC) cases, rollouts, and projects.
Address escalations from clients andor partners, including tough discussions to discern if additional charges are warranted.
Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, business partners, and customers.
To be successful, you should possess:
College Degree (Associates, Bachelor) or equivalent experience.
Possess or be currently working towards a CCNA or CompTIA
Certification (doesn't have to be active) 1
years' network (routers and switches) andor technical support experience in a fast-paced, corporate environment.
Superior customer service, technical service and support, and communications skills, both written and verbal.
Superior documentation and follow-up skills.
Telecommunications experience in technical support or field support is a plus.
Low voltage working knowledge, Wi-Fi, Structured Cabling, Analog and Data Networking is a plus.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is an initial project that will likely be extended and even possible perm for top contributors.
Career Path Technical Analyst Service Team Lead Service Manager Head of Service Center Technical Analyst Project Coordinator Project Manager Program Manager In this role you will provide critical support to Clients and our Business Partners, and it is expected heshe will have day-to-day telephone contact with Business Partners, Direct Technicians, and with various internal departments.
You will use your technical experience and skills with Core technology service business offerings (installation, service and support of cabling, security, Wi-Fi, IT, network, etc.
), excellent telephone and customer service skills, and proficiency in MS Windows, Microsoft Excel, and Microsoft Outlook.
Primary Duties Support Client and Business Partners needs via emails and phone calls and other approved support channels.
Support techs in the field related to security, burglar, and fire alarm services Help manage on-site labor, troubleshoot, and direct calls.
Maintain advanced user standards of proficiency levels within CRM/ERP and System Train techs and also supporting Help Desk teams (service, project coordinators) on scope awareness and knowledge related to services being administered.
Create assignments, groups, and manage all activities within System Perform triage to troubleshoot tickets prior to dispatch.
Establish, capture, report, and use KPI metrics and data within System Update customer on activities and grow account through excellent service and management of service cases, Move, Add, Change (MAC) cases, rollouts, and projects.
Address escalations from clients andor partners, including tough discussions to discern if additional charges are warranted.
Exhibit professional correspondence in a tactful, diplomatic, and honest manner with all levels of staff, business partners, and customers.
To be successful, you should possess:
College Degree (Associates, Bachelor) or equivalent experience.
Possess or be currently working towards a CCNA or CompTIA
Certification (doesn't have to be active) 1
years' network (routers and switches) andor technical support experience in a fast-paced, corporate environment.
Superior customer service, technical service and support, and communications skills, both written and verbal.
Superior documentation and follow-up skills.
Telecommunications experience in technical support or field support is a plus.
Low voltage working knowledge, Wi-Fi, Structured Cabling, Analog and Data Networking is a plus.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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