Service Manager
POSITION TITLE: SERVICE MANAGER
REPORTS TO: BRANCH MANAGER / DISTRICT OPERATIONS MANAGER
PRINCIPAL
Responsibilities:
Provide leadership and direct all operational field activities and resources including safety, customer satisfaction, operationally derived quoting/estimating, labor and resource planning, field operative productivity, material requisition/preparation, vehicle and equipment management, service request execution and project management.
Manage and direct the local service operation.
Engage in sales activities including estimation and customer relations and prepare supporting documentation and reports. Work with Sales Representative to ensure return of MainMan inspection booklets to customers in a timely manner.
Maintain the current customer base. Prepare service quotations for repairs and inspections, scope and estimate projects in a timely manner, following established guidelines. Provide project management support and field supervision for major projects. Prepare supporting documentation and reports in a timely, complete, and accurate manner.
Direct and assist Service Supervisor with the planning and scheduling of service work for the existing service workforce, as needed. Ensure all open orders are scheduled for tentatively planned on the dispatch board. Ensure effective use of operative labor, maximizing direct labor in accordance with company guidelines.
Provide managerial support to the technician workforce. Address performance issues, documenting as required. Review serious employment matters with Branch or District Manager prior to taking action.
Resolve customer complaints, within established guidelines, to the satisfaction of the customer in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
Ensure strict compliance with all requirements of the Contract Retention policy. Oversee the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Refer non-renewals to Service Sales Representative. Prepare and submit monthly report of activity. Establish and maintain on-going communications with the Service Sales Representative to address issues related to the customer base.
Oversee routine changes to the open orders, as needed. Ensure open orders report reflects the current status of any active service work.
Ensure time tickets and expense reports are complete, accurate and approved according to company guidelines and that hours are allocated to the appropriate job and are properly classified.
Ensure quality control program is administered in accordance with company policy.
Participate in monthly Rush Reporting process.
Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
Ensure branch employees receive appropriate levels of training. Coordinate training requirements and schedule with Branch Manager, District Management, and within budgeted guidelines.
Conduct spot inspections and audits of the service technicians' equipment and vehicles and record the results.
Follow all established safety rules and procedures, including those established by the customer.
Other duties as assigned by supervisor.
EDUCATION: Bachelor's degree or Associate's degree preferred however, prior' equivalent experience and training will be considered in lieu of formal degree.
Experience: Minimum 2 years' experience in a service related role required. Previous
experience with KCI Konecranes preferred. Must have demonstrated leadership experience, good written and verbal communication skills, good PC skills, and a mechanical aptitude. Prior experience with cranes is a plus.
OTHER
REQUIREMENTS: Must have and maintain a good driving record. Must be willing and able to work off the ground, on occasion. Ability to relocate to other regions of the country may be required for advancement opportunities.
Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. We look to hire customer-oriented people who thrive on learning and problem solving in a fast paced environment. In return, we offer a good salary with highlycompetitive benefits including medical, dental and vision insurance, a 401(k) plan with a generous company match and tenure-based contributions, tuition reimbursement, life & disability insurance, vacation and other leave programs and opportunities for both formal and on the job training.
Our People and Commitment
Our people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, with customers, and with our distributors, empowers our employees to achieve success. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people unique.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
REPORTS TO: BRANCH MANAGER / DISTRICT OPERATIONS MANAGER
PRINCIPAL
Responsibilities:
Provide leadership and direct all operational field activities and resources including safety, customer satisfaction, operationally derived quoting/estimating, labor and resource planning, field operative productivity, material requisition/preparation, vehicle and equipment management, service request execution and project management.
Manage and direct the local service operation.
Engage in sales activities including estimation and customer relations and prepare supporting documentation and reports. Work with Sales Representative to ensure return of MainMan inspection booklets to customers in a timely manner.
Maintain the current customer base. Prepare service quotations for repairs and inspections, scope and estimate projects in a timely manner, following established guidelines. Provide project management support and field supervision for major projects. Prepare supporting documentation and reports in a timely, complete, and accurate manner.
Direct and assist Service Supervisor with the planning and scheduling of service work for the existing service workforce, as needed. Ensure all open orders are scheduled for tentatively planned on the dispatch board. Ensure effective use of operative labor, maximizing direct labor in accordance with company guidelines.
Provide managerial support to the technician workforce. Address performance issues, documenting as required. Review serious employment matters with Branch or District Manager prior to taking action.
Resolve customer complaints, within established guidelines, to the satisfaction of the customer in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
Ensure strict compliance with all requirements of the Contract Retention policy. Oversee the contract renewal process to ensure customer needs are met in a timely manner and opportunities are not lost. Refer non-renewals to Service Sales Representative. Prepare and submit monthly report of activity. Establish and maintain on-going communications with the Service Sales Representative to address issues related to the customer base.
Oversee routine changes to the open orders, as needed. Ensure open orders report reflects the current status of any active service work.
Ensure time tickets and expense reports are complete, accurate and approved according to company guidelines and that hours are allocated to the appropriate job and are properly classified.
Ensure quality control program is administered in accordance with company policy.
Participate in monthly Rush Reporting process.
Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
Ensure branch employees receive appropriate levels of training. Coordinate training requirements and schedule with Branch Manager, District Management, and within budgeted guidelines.
Conduct spot inspections and audits of the service technicians' equipment and vehicles and record the results.
Follow all established safety rules and procedures, including those established by the customer.
Other duties as assigned by supervisor.
EDUCATION: Bachelor's degree or Associate's degree preferred however, prior' equivalent experience and training will be considered in lieu of formal degree.
Experience: Minimum 2 years' experience in a service related role required. Previous
experience with KCI Konecranes preferred. Must have demonstrated leadership experience, good written and verbal communication skills, good PC skills, and a mechanical aptitude. Prior experience with cranes is a plus.
OTHER
REQUIREMENTS: Must have and maintain a good driving record. Must be willing and able to work off the ground, on occasion. Ability to relocate to other regions of the country may be required for advancement opportunities.
Konecranes is a global leader in the manufacturing and service of industrial overhead cranes and lifting equipment. For over 80 years, we've been dedicated to improving safety and productivity of businesses in all types of industries, including manufacturing and process industries, nuclear and renewable energy, shipyards, ports and terminals. Our strength comes from our continuous commitment to provide equipment and service that people can trust, accompanied by innovative technologies designed to improve performance, reliability and safety in every part of business operations that involve heavy lifting. We look to hire customer-oriented people who thrive on learning and problem solving in a fast paced environment. In return, we offer a good salary with highlycompetitive benefits including medical, dental and vision insurance, a 401(k) plan with a generous company match and tenure-based contributions, tuition reimbursement, life & disability insurance, vacation and other leave programs and opportunities for both formal and on the job training.
Our People and Commitment
Our people are not only committed to helping our customers lift their businesses, but each other as well. Establishing meaningful relationships and collaborating with each other, with customers, and with our distributors, empowers our employees to achieve success. The passion our employees have to make a difference and enhance the quality of the lives of those around them is what makes our people unique.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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