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Technical Trainer

Company Name:
Fiserv
Position Type:
Full-time
Division: Strategy & Group Operations
Locations: Dublin, OH or Norcross, GA
Position Purpose:
This position will be responsible for the design, development and delivery of technical training on various company products and platforms.
Essential Job Responsibilities:
o Develop and maintain blended curriculum and supporting documentation for both instructor-led and eLearning formats for technical audiences
o Delivery of technical training
o Consult with internal clients to understand training requirements and design appropriate solutions
o Lead development of document structures and prepare a variety of documents with minor guidance, brainstorm issues with clients, go beyond scope when necessary and appropriate, draw out emerging insights, make strong impression in all oral communications, remain confident and in control, even with difficult audiences. Answer difficult questions thoughtfully.
o Other duties as assigned
POSITION QUALIFICATIONS:
Education
:
o Bachelor's degree or equivalent work experience
Job-Related Experience:
o 1 or more years' experience developing and delivering technical training
o Experience writing procedures and/or documentation
Technical Experience:
o Database systems experience (an example would be SQL Server)
o Operating systems (Windows Server 2000/2003/2008)
o Windows Networking
o Distributed systems and mainframe technologies
o Demonstrated proficiency with various scripting and web-based languages including JavaScript, , PowerShell
o Microsoft Office tools (Excel, Word, Power Point, Outlook)
o Systems security experience preferred
o Microsoft Certified Trainer (MCT) or Microsoft Certified System Engineer (MCSE) preferred
Additional Required Behaviors and Skills:
o Analytical skills
o Quick learner in new areas of technology
o Able to communicate technical ideas in written and oral formats for both technical and non-technical audiences
o Ability to deal with ambiguity
o Driven toward results
o Planning and control skills
o Problem solving skills
o Strategic agility
o Customer focus
o Listening skills
o Ability to thrive in a small team environment with jobs overlapping to support other team members as needed
o Ability to quickly learn and apply business oriented applications and tools
o Ability to work with globally dispersed teams
Fiserv, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.
Company Description:
Going Up?
Today's shifting demands require a partner who shares your goals with the proven expertise to help you reach them. For more than 16,000 clients worldwide, Fiserv is transforming the way financial services are delivered to ensure business growth. With Fiserv, you have the power to go places. The power within.

Fiserv Technology Makes the Difference
Through thousands of partnerships with clients worldwide and hundreds of solutions, Fiserv touches almost every part of financial services - online & mobile banking, account processing, e-payments, lending, wealth management...our technology makes the difference in every interaction.

Fiserv Technology: Consumer Reach and Scale
Fiserv technology simplifies financial transactions. We enable 120 million deposit accounts, 60 million online banking users, and 23 million active bill payment users, making financial transactions easy to allow people to focus on the things that really matter: planning, living and prospering.

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