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Field Consultant - Operations Support (Salary + Commission)

Company Name:
Coverall North America
We are looking for an individual with strong customer service skills interested in working with an industry leading company as a Field Consultant providing Operations Support. Coverall's System of almost 9,000 Franchised Business Owners (FBOS) provides cleaner work environments for over 40,000 customers -- making Coverall one of the largest franchisors of commercial cleaning businesses in the world. Thanks to our innovative Core 4SM Program, our FBOS are creating cleaner, healthier work environments at competitive prices.
As a Field Consultant, you will be given a territory and will support Coverall's FBOS. You will coach and train our FBOs to ensure the services they provide to their customers consistently meet and exceed our System expectations. Field Consultants work independently to train FBOs at our regional support centers, observe FBOS while they are providing services at their customer locations to ensure Coverall brand standards are being met, and offer support to the FBOs onsite. As our FBOS typically perform services to their customers after normal business hours, some night and weekend work is required.
Primary Responsibilities:
Conduct initial walk-through of new customer properties with FBOS
Determine the needs of the customer in order to allocate customers available to Coverall FBOs
Identify and communicate key protocols to FBOs to ensure their customer's satisfaction and brand standards are being met
Formulate, interpret and implement operating practices
Help FBOS maintain healthy relationships with their customers and offer assistance in resolving any customer issues
Document appropriate records and business forms
Manage, control, and replenish supplies and equipment for sale to our FBOS and their customers
Qualifications:
Previous sales and/or customer-facing experience in a service business, or with industrial/consumer goods
Ability to exercise discretion and judgment
Friendly, outgoing personality
Outstanding communication skills
Strong ethics and values
Experience in conflict resolution
Aptitude for technical instruction
Natural leadership and motivational skills
Ability to interpret technical documents & instruction and procedure manuals
Self-motivated; ability to set and pursue goals
Previous commercial cleaning industry experience a plus
Must be able to work evenings and weekends
We are offering:
Competitive base salary, commissions and bonuses
Monthly gas allowance
Company-provided Smart Phone
Comprehensive benefits including medical, dental, disability, life, 401-K
Paid holidays and vacation, personal time off
Tuition Assistance program
Take charge of your career immediately. If you want to be part of an exciting, engaging corporate culture with a company that likes to see its employees succeed, apply today.
Date: 2014-05-23
Country: US
State: GA
City: Norcross
Postal Code: 30092
Category: Operations

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