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Customer Service Supervisor - Norcross, GA

Company Name:
RockTenn
Position Type:
Full-time
RockTenn (NYSE: RKT)
Norcross , GA
RockTenn is one of North America's leading manufacturers of paperboard, containerboard, consumer and corrugated packaging and one of the world's largest paper recyclers, with annualized net sales of approximately $10 billion. Over the years, Rock-Tenn has outpaced its peers in revenues, profitability, EBITDA and stock price. We've done this by creating and following a bold strategy of: exceeding our customers' expectations every time, creating long-term shareholder value and encouraging and rewarding employee excellence.
Since its founding in 1936, Rock-Tenn has focused on developing packaging and paperboard products that bring high value to its customers, employees and shareholders. The company now operates over 200 facilities across the United States, Canada, Mexico, Argentina, Chile and China. We employ 26,000 employees and are North America's largest paper recycler, largest display manufacturer, largest pre-print linerboard producer, 2nd largest producer of containerboard and corrugated packaging, 2nd largest producer of coated recycled paperboard, and 2nd largest producer of folding cartons.
We are seeking a
Customer Service Supervisor
for our
Recycle Division
to be located in
Norcross, GA.
Customer Service Supervisor - Recycle Division - Norcross, GA
Purpose:
The position purpose is to provide first line management of the customer service support team of 10-15 colleagues and to ensure the successful management and integration of new accounts into the Atlanta hub.
Responsibilities:
The Customer Service Supervisor will assist the Manager, South Trading in developing, administering and improving standardized processes. Identify deficiencies in methods and implement processes to correct, streamline processes and expand systems capabilities.
On-board new accounts; manage special interest/sensitive accounts within the region book of business.
Daily supervision and management of staff while ensuring quality of service at all levels of the department's responsibilities including shipping, order entry and relationship managements.
Handle all escalated customer issues facilitating optimum relationships between the department and customers, brokers and carriers.
Monitor and track metrics for team members assuring quality and accuracy of transactions.
Participate as a member of the Trading management team to determine strategies for supply, interacting with various departments within the recycle division and provide consolidated information and assessments from the team's activities.
Provide administrative support for goal setting, vacation scheduling, time and attendance
review, overtime approval, training, performance evaluations and other duties as assigned.
Requirements:
Supervisory experience preferred
College degree highly preferred
Strong verbal and written communication skills
Good computer skills with Excel, Word and Outlook.
At RockTenn, we seek to be the most respected in the industry. Our employees are committed to exceeding their customers' expectations every time. If you enjoy this shared commitment to excellence and discovering value where others haven't we would like you to consider RockTenn as your employer of choice.
Apply online: =
Rock-Tenn Company is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce. M/F/D/V

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