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Customer Support Manager

Company Name:
Private Label Nutraceuticals, LLC
Customer Support Manager-Fulfillment Division. Job Location: Norcross, GA: Manage four departments: IT, Customer Service, Order Management, and Accounting. Create corporate vision and strategic planning; define and enforce execution of policies and procedures; recruit, train, motivate, and retain a quality workforce. Responsible for technology planning and complex project implementation including the modernization of complex IT infrastructure and business process reengineering; implement, maintain and optimize technological strategic solutions, particularly comprehensive ERP, WMS, and CRM systems; conduct system audits, enforce database maintenance, and implement disaster recovery, back-up, and information security procedures. Responsible for client relationship management; develop action plans to provide Customer Service Reps with efficient problem solving resources; set efficiency, responsiveness, and quality standards; perform customer service audits; customize/improve the CRM system. Responsible for order fulfillment processing through e-commerce platforms, API connection, and file submission; enforce proper configuration, maintenance and operation of shipping management application; maximize utilization of WMS functionalities to boost performance and productivity; perform operational audits to ensure SLAs compliance; ensure appropriate and accurate inventory management through data analysis and computerized inventory forecasting. Responsible for accounting and financial planning; oversee billing and accounts receivable operations; plan annual budget and monitor execution; monitor expenditures, identify variances and implement corrective actions; establish collection strategies, negotiate, resolve conflicts, and work out payments plans for delinquent actions. Requirements: Minimum of Masters degree in BA with five years of experience as a Project Mgr/Operating Officer. Experience which may have been obtained concurrently should include three years of experience in managing ERP, WMS, and CRM systems. Send resume (no phone calls) to Jessica Vega, Office Manager-Private Label Nutraceuticals, LLC-1900 Beaver Ridge Circle, Norcross, Georgia 30071.

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