On-Site Help Desk Specialist
3.
0 Norcross, GA Norcross, GA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 2 days ago 2 days ago 2 days ago Overview:
Please note this is an onsite position in Atlanta, GA (Peachtree Corners office).
Position
Summary:
The Help Desk Support Technician is responsible for providing end-user and desktop support for multiple sites and call centers in India, North America, Puerto Rico, and the Philippines.
Responsibilities:
Troubleshoot and resolve issues with end-points throughout the organization.
(PCs, Laptops, Printers, Scanners, other peripherals) Improve and manage the TSI standard image for end user computing devices.
Perform PC and Laptop rollouts.
Analyze and implement solutions for desktop software application rollouts.
Perform desktop software rollouts.
Manage end user software licensing and assets.
Administer System Center Configuration Manager (SCCM).
Administer Share Point.
Document end user support processes and procedures and maintain a knowledge base.
Ensure compliance with IT Service Level Agreements (SLAs) for End User Support.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications:
3-5 years of end user/desktop support experience required.
Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.
Excellent troubleshooting skills required.
A+, MCDST, or equivalent certification preferred.
Experience working with SCCM preferred.
Experience working with group policies preferred.
Experience with large-scale high availability environments (2500
end points).
Experience with end user computing backup solutions is a plus.
Experience with enterprise level Windows 10 upgrades is a plus.
Experience supporting on premise and work at home employees is a plus.
Very strong service-oriented skillset.
Deep knowledge of IT security for end user computing devices.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
INDSJ Pay Range:
USD $20.
00 - USD $25.
00 /Hr.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Norcross, GA Norcross, GA Full-time Full-time $20 - $25 an hour $20 - $25 an hour 2 days ago 2 days ago 2 days ago Overview:
Please note this is an onsite position in Atlanta, GA (Peachtree Corners office).
Position
Summary:
The Help Desk Support Technician is responsible for providing end-user and desktop support for multiple sites and call centers in India, North America, Puerto Rico, and the Philippines.
Responsibilities:
Troubleshoot and resolve issues with end-points throughout the organization.
(PCs, Laptops, Printers, Scanners, other peripherals) Improve and manage the TSI standard image for end user computing devices.
Perform PC and Laptop rollouts.
Analyze and implement solutions for desktop software application rollouts.
Perform desktop software rollouts.
Manage end user software licensing and assets.
Administer System Center Configuration Manager (SCCM).
Administer Share Point.
Document end user support processes and procedures and maintain a knowledge base.
Ensure compliance with IT Service Level Agreements (SLAs) for End User Support.
Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations relating to job duties.
Knowledge, understanding, and compliance with TSI policies and procedures.
Make recommendations to implement improved processes.
Perform other duties as assigned by management.
Qualifications:
3-5 years of end user/desktop support experience required.
Broad and deep knowledge for supporting Windows 10 PCs and peripherals required.
Excellent troubleshooting skills required.
A+, MCDST, or equivalent certification preferred.
Experience working with SCCM preferred.
Experience working with group policies preferred.
Experience with large-scale high availability environments (2500
end points).
Experience with end user computing backup solutions is a plus.
Experience with enterprise level Windows 10 upgrades is a plus.
Experience supporting on premise and work at home employees is a plus.
Very strong service-oriented skillset.
Deep knowledge of IT security for end user computing devices.
Ability to maintain the highest level of confidentiality.
Excellent interpersonal, written, and oral communication skills.
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to a flexible schedule.
INDSJ Pay Range:
USD $20.
00 - USD $25.
00 /Hr.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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