Director of Customer Care - Early Out Collections
Peachtree Corners, GA Peachtree Corners, GA Full-time Full-time $75,000 - $90,000 a year $75,000 - $90,000 a year 2 days ago 2 days ago 2 days ago Director of Customer Care - Early Out Collections The Director of Customer Service will direct and oversee the organization's customer service operations.
Supervisory
Responsibilities:
Recruits, interviews, hires, and trains departmental supervisory staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Duties/
Responsibilities:
Develop and implement strategies to control delinquency buckets to meet key metrics.
Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
Establishes performance metrics for customer service representatives.
Establishes service levels and requirements for the department.
Develops and implements methods to record, assess, and analyze customer feedback.
Develops and implements training and quality assurance programs for new hires and experienced employees.
Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.
Acts as a liaison between the customer service department and other divisions in the company.
Drafts and implements the department's budget.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Proficient with Microsoft Office Suite or related software.
Education and
Experience:
Bachelor's degree required.
At least five years of related experience required, with prior management experience highly preferred.
Job Type:
Full-time Pay:
$75,000.
00 - $90,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Physical setting:
Call center Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Peachtree Corners, GA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Excel:
2 years (Preferred) Customer service:
5 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Supervisory
Responsibilities:
Recruits, interviews, hires, and trains departmental supervisory staff.
Oversees the daily workflow of the department.
Provides constructive and timely performance evaluations.
Handles discipline and termination of employees in accordance with company policy.
Duties/
Responsibilities:
Develop and implement strategies to control delinquency buckets to meet key metrics.
Drafts, implements, and executes policies and procedures to facilitate a quality customer service experience.
Establishes performance metrics for customer service representatives.
Establishes service levels and requirements for the department.
Develops and implements methods to record, assess, and analyze customer feedback.
Develops and implements training and quality assurance programs for new hires and experienced employees.
Identifies and recommends or acquires updates and expansions to technology, equipment, and policies that may improve customer service and retention.
Acts as a liaison between the customer service department and other divisions in the company.
Drafts and implements the department's budget.
Performs other related duties as assigned.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Strong supervisory and leadership skills.
Proficient with Microsoft Office Suite or related software.
Education and
Experience:
Bachelor's degree required.
At least five years of related experience required, with prior management experience highly preferred.
Job Type:
Full-time Pay:
$75,000.
00 - $90,000.
00 per year
Benefits:
401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance Physical setting:
Call center Schedule:
Monday to Friday Supplemental pay types:
Bonus opportunities Ability to commute/relocate:
Peachtree Corners, GA:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Microsoft Excel:
2 years (Preferred) Customer service:
5 years (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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