Help Desk 1451
Company Name:
MedTeam Staffing
This is a temporary job opportunity
Position: Help Desk 1451
Location: Norcross GA
Projected duration: 3 to 4 months
Job Code: 1451
Hardware Management provides 247 operational support for all IT Infrastructures for the company, responsible to ensure that all IT problems are acknowledged, diagnosed, resolved and documented in a timely manner. Supports 4 major technology disciplines which include: Host Mainframe Systems and Applications, Data Network Devices and Transport, Voice technologies and Client / Server Systems and Applications. The incumbent applies learned experience, technical expertise, and excellent customer service skills to ensure system and application availability. The incumbent works in a team environment where excellent communication and team work is required.
Specific Job Function:
Help Desk Analyst IV - Experience in a large enterprise environment supporting various server hardware and software. The incumbent will be accountable to readily detect, diagnose, and resolve problems within the enterprise server environment. Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. The Incumbent will take telephone calls and e-mails from users having problems using computer software and hardware. The Incumbent ascertains from user the nature of problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Works with co-workers to research problem and find solution.
These responsibilities will include:
Technical Skills:
- Understand and resolve complex IT server problems
- Understand and resolve computer hardware technical issues
- Understand, diagnose, and repair server hardware problems.
- Understand and install hardware bios and firmware software.
- Experience with ticketing and tracking systems for incident and change management
- Must be able to technically articulate troubleshooting and repair processes and procedures.
Soft Skills:
- must be able to follow technical processes and procedures
- must be able to work within a team environment and adapt well to changing environment
- must be an excellent multi-tasker and flexible to various work demands
- must be service delivery focused, with a positive attitude
- must be a good communicator and adapts to various customer support situations
- must be able to work well under pressure
- must be able to interact with various levels of management and support groups
- must be responsive, quick to execute and take action
- must be able to work independently, with little supervision.
- must be a quick learner and quick to pick up technology
- must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management
- must have a continuous improvement mindset
- must be able to adjust to ever changes work priorities and schedules.
- must have excellent documentation skills
- must be willing to share knowledge and coach and mentor others.
Work Schedule:
Work Hours Position may be in a 24/7 operation and require alternative work schedules.
The candidate would spend 2-3 weeks completing an on-boarding program working first shift, 8 am -4 pm, Monday through Friday. After on-boarding will transition to off-shift hour 1500 -2330 begin to assume the specific job responsibilities listed above.
Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Organizations usually prefer two years of postsecondary training in field of specialty; however, some companies may accept equivalent education and experience combined.: Talks with co-workers to research problem and find solution.Estimated Salary: $20 to $28 per hour based on qualifications.
MedTeam Staffing
This is a temporary job opportunity
Position: Help Desk 1451
Location: Norcross GA
Projected duration: 3 to 4 months
Job Code: 1451
Hardware Management provides 247 operational support for all IT Infrastructures for the company, responsible to ensure that all IT problems are acknowledged, diagnosed, resolved and documented in a timely manner. Supports 4 major technology disciplines which include: Host Mainframe Systems and Applications, Data Network Devices and Transport, Voice technologies and Client / Server Systems and Applications. The incumbent applies learned experience, technical expertise, and excellent customer service skills to ensure system and application availability. The incumbent works in a team environment where excellent communication and team work is required.
Specific Job Function:
Help Desk Analyst IV - Experience in a large enterprise environment supporting various server hardware and software. The incumbent will be accountable to readily detect, diagnose, and resolve problems within the enterprise server environment. Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. The Incumbent will take telephone calls and e-mails from users having problems using computer software and hardware. The Incumbent ascertains from user the nature of problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Works with co-workers to research problem and find solution.
These responsibilities will include:
Technical Skills:
- Understand and resolve complex IT server problems
- Understand and resolve computer hardware technical issues
- Understand, diagnose, and repair server hardware problems.
- Understand and install hardware bios and firmware software.
- Experience with ticketing and tracking systems for incident and change management
- Must be able to technically articulate troubleshooting and repair processes and procedures.
Soft Skills:
- must be able to follow technical processes and procedures
- must be able to work within a team environment and adapt well to changing environment
- must be an excellent multi-tasker and flexible to various work demands
- must be service delivery focused, with a positive attitude
- must be a good communicator and adapts to various customer support situations
- must be able to work well under pressure
- must be able to interact with various levels of management and support groups
- must be responsive, quick to execute and take action
- must be able to work independently, with little supervision.
- must be a quick learner and quick to pick up technology
- must be able to implement solutions relating to technical problems and deficiencies with minimal direction from management
- must have a continuous improvement mindset
- must be able to adjust to ever changes work priorities and schedules.
- must have excellent documentation skills
- must be willing to share knowledge and coach and mentor others.
Work Schedule:
Work Hours Position may be in a 24/7 operation and require alternative work schedules.
The candidate would spend 2-3 weeks completing an on-boarding program working first shift, 8 am -4 pm, Monday through Friday. After on-boarding will transition to off-shift hour 1500 -2330 begin to assume the specific job responsibilities listed above.
Analyzes and troubleshoots computer support problems and applies understanding of computer software and hardware products and services to resolve problems of users. Receives telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Organizations usually prefer two years of postsecondary training in field of specialty; however, some companies may accept equivalent education and experience combined.: Talks with co-workers to research problem and find solution.Estimated Salary: $20 to $28 per hour based on qualifications.
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